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Toro Super Recycler model 20039

by Mike M.
(Wahington State)

I have owned this mower almost 4 years and have had nothing but trouble with it! I paid $659 new, and would have been better served using it as a boat anchor. I pride myself in taking care of my stuff and getting the most from my purchases. This mover was build to fall apart.

Within 4 weeks the electric start needed to be returned the shop three times to be fixed and has remained problematic since. The rear wheeled, self-propelled gears have needed to be serviced twice. (The left rear shim comes out every other mowing and has to be reinstalled prior to cutting the lawn. So much for the Toro 5 year full coverage warranty or should I say non-warranty. Take the mover back more than once and you are on your own!!!

The overall cutting performance is marginal and not nearly as good as our old Lawn boy. I need to cut he yard twice to achieve a clean yard free of grass clippings. I am trying to get some type of return on my investment but feel I am better served dumping it. My yard is not that big and takes only 45 minutes to cut it once…but I need to cut it twice. Each week I am reminded of my big mistake of buying a Toro.

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Toro Super Recycler model 20039

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Dec 01, 2009
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Customer Service non existent
by: Anonymous II

I have the same problems with this mower and also have a Toro Zero Turn mower that had continuous tire inflation problems. After getting no help from Toro customer service by email and by phone (they will just keep passing you along to the warranty dept. who will pass you along to the dealer locator), I wrote to the CEO. He was no help and just passed the letter back to someone in customer service who was more interested in offering me a free leaf blower than in addressing my problems -- they just want to get you off the phone and clear your file from their desk. Don't be fooled by their claims, Toro does not care about solving customer problems with their products. The quality and service are a thing of the past.

Apr 29, 2009
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toro warranty sucks!!!!!!
by: Anonymous

i have a toro 22 inch recycler...and i couldnt agree more, the warranty is bogus. i took mine to be worked on and they told me that the part wasnt covered. I have had it 10 months and used it 10 times. i have a 2 year full warranty. it shouldnt be tearing up already. i thought this was suppose to be a good brand. Boy was i wrong. i will never buy another. it shouldnt say it has a warranty because nothing is ever covered! i am having to pay 50 dollars to get my mower back. the guy i talked to at toro said i could send a copy of my receipt to customer service and they would analyze it and consider it for a refund. which was bull crap i believe. he was so rude!!! i could have fixed the problem with a backyard mechanic for maybe 5 bucks.

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