Craftsman ZTS7500 44" Zero Turn
by Richard Jenkins
I purchased this mower from Sears and it was nothing but trouble. I heard so many good things about Zero Turns that I decided to buy the Craftsman brand again. There was a closeout on it at the end of the year so I took advantage of it. Second cutting of my 2 acres the drive belt fell off and had to have a pulley, belt, and other replacement parts. Top belt came off which I put back on during my third mowing. After breaking down every other time I cut my grass for a total of 6 service calls with less then 40 hours on the mower it was enough to say that's it.
Sears gave me heck and refused to give me another one unless I paid the full price. They even picked up my old one and sent me another one but when I went into the store they tried to charge me an additional amount for the new one.
Thank God I was smart enough not to use it before going in. After two hours on the telephone with customer care they would not refund my money and told me to go back to the store and talk with the manager. After another hour of discussing this they finally agreed to refund my money.
I have been waiting for a week now but no word from the store on when there coming out to get this mower and no check has shown up.
Once I started looking into this mower I seen that many people are having trouble with it also.
I recommend not buying it. I did my homework this time and I am going with the Cub Cadet. The extra year warranty, solid frame, easy wash deck, and the required maintenance sold me on this one.